Daimler Commercial Vehicles MENA FZE (DCV MENA) has agreed to a strategic, long-term partnership with global logistics provider DHL Global Forwarding for the operations and management of its new Daimler Truck Dubai Parts Centre.
The state-of-the-art facility is due to start operations shortly and will serve as a dedicated warehouse for truck parts. DCV MENA says the facility will enable it to better serve Daimler Truck AG customers in the Middle East, and ensure broad and dependable parts availability and short turnaround times.
Commercial vehicles can only generate income for owners or operators when they are on the road. The launch of the Daimler Truck Dubai Parts Centre ensures that customers will be able to easily source a broad variety of parts in the shortest amount of time and keep their trucks on the road for longer periods of time, said the German OEM.
The facility is expected to begin operations in December 2022. It features closed chambers and an operational area of 23,478 m². With 5,000 m² of interlocked open yard storage available at its Dubai World Central location, it takes over duties from the Mercedes-Benz AG Regional Logistics Centre in Dubai.
The firm added that the move to DWC enhances Daimler Truck AG position as an independent operator following its split from Mercedes-Benz AG in December 2021.
The Daimler Truck Dubai Parts Centre will be operated by DHL Global Forwarding and is to feature a dedicated supply chain and logistics team that will focus on customer requirements across the Middle East.
The new Centre will feature 24 loading doors for large and small trucks and 15 metre high ceiling, and offer a maximum storage height of 13 metres. It features a multitude of safety features including an advanced fire alarm system and sprinkler system, and is ISO 9001:2015, ISO 14001:2015 certified.
“The dedicated Daimler Truck Dubai Parts Centre demonstrates Daimler Commercial Vehicles MENA’s unwavering commitment to keeping the world moving by ensuring its customers’ vehicles are on the roads, with minimal downtime for service and maintenance,” said Alexander Schneider – general manager Customer Services, Daimler Commercial Vehicles MENA.
The Daimler Truck Dubai Parts Centre is part of the region’s first-ever EV and battery logistics hub, built by DHL Global Forwarding and developed in close cooperation with the EV (electric vehicle) team of DHL Customer Solutions & Innovations – being perfectly positioned for a future that sees increased dependence on battery-based electric vehicles. The facility offers convenient access to Dubai World Central Airport and Jebel Ali Port and will ensure regional customers of Daimler Truck AG brand products, including Mercedes-Benz trucks, will be able to service their vehicles in the shortest possible time.
Schneider added: “The centre’s planned opening also highlights that Daimler Truck AG is an independent enterprise that is fully supported in the Middle East by a dedicated parts facility, supply chain and logistics. Since DHL demonstrated its capabilities, professionalism and effectiveness through an existing facility during the procurement phase of this project, and has proven expertise and experience in auto-mobility and EV logistics, it was the obvious choice for an operations partner for this important facility.”
According to DCV MENA, DHL was also the ‘partner of choice’ thanks to its constant drive to develop innovations that better serve customers, which ‘aligns perfectly’ with its own ambitions relating to its customers: “DHL has proven its desire to launch cutting edge solutions by establishing a network of Innovation Centres around the world (Chicago, Troisdorf, Singapore, Dubai) to drive customer-centric innovation, and define the future of logistics together with experts, partners and customers.”
The global logistics provider is also a strong partner from a sustainability standpoint; it is a pioneer in green logistics and the first logistics company in the world to commit to a net-zero emissions target. These values once again align strongly with DCV MENA’s desire to make things better for customers and society as a whole.
“The partnership between DCV MENA and DHL is a natural fit as both companies align on many fronts from being customer-focused to having a commitment to sustainability,” said Fathi Tlatli, President Global Auto-Mobility Sector at DHL Customer Solutions & Innovation.
“Our decades of experience and expertise in the auto-mobility and EV sectors enable us to serve our customers with operational excellence as well as bring forth innovative solutions to keep them ahead of the curve and help their business grow. DHL is perfectly place here to help DCV MENA be closer to its customers.”
The facility is also one of the few in the region that is temperature controlled. In addition to providing a comfortable working environment for DCV MENA employees, the weather-sealed nature of the facility ensures excessive sand and dust does not enter, thus reducing the need to clean parts before they are dispatched to customers, which results in shorter turnaround times.
Driver Notes: Daimler Truck Dubai Parts Centre key facts
- 5,000 m² dedicated area inside the facility located inside Dubai World Central Area.
- Temperature controlled ~22 28 (+/ (+/–) C (Air conditioned facility)
- Closed chambers and Operational area of 23,478 m² and 5,000 m² interlocked open yard storage
- 24 loading doors for large, and small trucks
- 15 meter high ceiling, Max storage height 13 meters
- Sprinkler and Fire Alarm System
- Multi user facility, chambers for industry verticals
- One roof solution for General, Dangerous Goods
- Convenient access to DWC Airport and Jebel Ali Port
- Fully owned, operational Facility since 2015
- Certificates – ISO 9001:2015, ISO 14001:2015
