Union Coop says that it has bolstered its logistical operation to ensure that it can fulfill online orders within two days.
The company is also finalising contracting with several companies to raise the its level of delivery and double its fleet to 300 vehicles.
The largest consumer cooperative in the UAE said in a statement that this “comes within the framework of improving its services to delight the community members and contribute towards curbing the spread of Coronavirus.”
Union Coop has raised the number of employees working in the online store to more than 500 people and have been deployed throughout its e-commerce section, delivery services and logistical support.
A spokesperson for the company said its partnership agreements with Noon, El Grocer, Dukkaani, Instashop, Masar, ATC, Swan, Dubai Taxi, Infiniti, New Heights and ADCO have helped achieve records in delivering the goods. The retailer now wants to boost its fleet operation even further.
“Where there are currently about 155 delivery vehicles, we are seeking to increase their number to more than 300 vehicles,” said the spokesperson. “We are currently working on contracting with several companies to raise the level of delivery and achieve the highest levels of consumer happiness.”
The Union Coop online store is providing more than 32,000 food and non-food items throughout Ramadan in the UAE.
Orders on the online store have increased significantly with the number of new shoppers reaching 61,664, compared to 38,816 in the previous year (for the time period of 1 March to 21 April 2020).
The number of daily orders have also increased from 125 orders per day to an excess of 900 orders per day; representing a growth rate of 720%.
“Moreover, sales for the same period amounted to AED 18,740,425 with a total number of orders 54,201 were delivered to customers with a growth exceeding 223% of the total sales of the online store since beginning of the year 2020 until 1 March,” explained Union Coop’s spokesperson.