Al Masaood Automobiles, the authorised distributor of Nissan cars in Abu Dhabi, Al Ain, and the Western region, has been officially recognised for its groundbreaking efforts in digitising their Nissan Aftersales services.
This significant achievement was celebrated during an exclusive ceremony attended by Al Masaood Automobiles and Nissan representatives, where Carole Gaultier, director of Service Marketing & New Ecosystems Aftersales, Nissan AMIEO (Africa, Middle East, India, Europe, and Oceania), presented the coveted certification.
The certification bestowed upon Al Masaood Automobiles underscores the company’s unwavering commitment to offering customers a trustworthy, accessible, transparent, and value-added experience through a cutting-edge digitalised process.
This extensive initiative harnesses advanced technology to revolutionize every aspect of the aftersales service journey, with the primary aim of enhancing customer convenience and overall satisfaction.
Harmeet Singh, Aftersales Director at Al Masaood Automobiles, expressed his enthusiasm upon receiving the certification, stating: “At Al Masaood Automobiles, we are continually striving to elevate our aftersales services, with a primary focus on customer convenience and satisfaction. Through our strong commitment to customer-centricity and innovation, the digitalization upgrades we have implemented are aimed at evolving the aftersales experience for Nissan customers. Being certified by Nissan serves as a testament to our ongoing efforts to leverage technology to not only meet but exceed customer expectations and provide high-quality car ownership journeys.”
With the implementation of state-of-the-art digital tools and processes across Al Masaood Automobiles’ Nissan aftersales services, customers can now enjoy a seamless and hassle-free experience. This includes the ability to effortlessly navigate online service scheduling, follow-up, and payment options, all in a paperless process that significantly enhances efficiency.
Additionally, Nissan customers can now take advantage of the 60-minute Express Service, designed to offer swift and expert support tailored to accommodate the busy schedules of customers.
The company’s dedication to transparency and customer satisfaction is exemplified through its Interactive Multi-Point Inspection, where customers receive comprehensive quotations and upfront pricing information. Moreover, Al Masaood Automobiles has implemented a ‘street-light system’ that offers customers clear communication through color-coded indicators, indicating the urgency of any required service. This innovative system keeps customers informed about their vehicle’s requirements, with green signaling no immediate service needed, amber suggesting follow-up attention, and red indicating an immediate need for attention.
Al Masaood Automobiles’ certification for their digital transformation efforts in Nissan aftersales services marks a significant milestone, positioning them as a leader in the industry’s relentless pursuit of enhancing the customer experience through technology-driven solutions. This achievement solidifies their commitment to providing top-tier services while continuously striving to exceed customer expectations.
