Aramex, a leading global provider of comprehensive logistics and transportation solutions, has unveiled a new self-service kiosk at its main branch in Umm Ramool, Dubai. This marks a groundbreaking move as the first logistics company to introduce such an end-to-end solution in Dubai.
The OMNI Drop-Off self-service kiosk enables customers to seamlessly pack, weigh, and ship parcels within minutes without needing assistance from an operator. This cutting-edge kiosk is supplied by OMNIC, a Milan-based international R&D company specialising in automation and self-service solutions for logistics, retail, e-commerce, and HoReCa. It serves as a convenient self-service point, allowing Aramex customers to send and return parcels without waiting in queues or interacting with agents.
Advanced Features and Technology
Equipped with Intel Camera and AI technology, the kiosk accurately measures parcel dimensions for precise pricing, reducing errors in the delivery process. It also enhances security by analysing parcels to detect forbidden items or substances.
Elena Abboud, Global Innovation Manager at Aramex, stated: “As part of our efforts to enhance customer experience, we are delighted to roll out the OMNI Drop-Off kiosk at our Umm Ramool branch in Dubai. The new solution is designed to seamlessly integrate into our customers’ busy lives in cities like Dubai, offering a fast, reliable, and self-sufficient service. The project is in a pilot phase, and if successful, we plan to introduce it to multiple locations across the UAE and other countries, including those with 24/7 access such as malls and community centres. This allows our valued consumers to access our services at their convenience.”
Ann Snitko, Chief Product Officer at OMNIC, added: “OMNI Drop-Off brings self-service experience to the first mile. We’ve already seen its success in retail through self-checkout kiosks, where customers shop conveniently without a cashier’s assistance. With OMNI Drop-Off, we aim to revolutionise parcel sending with the same ease and efficiency.”
Seamless Six-Step Process
The self-service process is quick and involves just six steps:
- The customer brings their parcel to the Aramex Umm Ramool branch.
- The parcel is packed using materials available at the OMNI Drop-Off kiosk.
- The parcel is weighed on the scale, with dimensions automatically measured.
- Shipping details are entered, and payment is made.
- The shipping label is printed, and the customer attaches it to the parcel.
- The parcel is placed in a locker under the OMNI Drop-Off system for dispatch.
