Aramex has become the first logistics company in the GCC to test live tracking for last mile delivery, using the Mobility Services from Google Maps Platform and in partnership with OniGroup.
This comes in line with the Company’s continuous efforts to transform the overall customer experience in the region, says the firm.
The brand-new feature by Aramex is built upon a proprietary foundation Aramex’s own Geocoder, which utilises machine learning and predictive AI to predict and generate precise delivery coordinates with the highest accuracy to increase delivery precision.
This new feature leverages the strength of Google Maps and navigation to enable customers to track live location of Aramex’s “Delivery Champions” from the last five stops until the shipment is delivered to their doorstep, in line with Aramex’s guiding principle to constantly set new benchmarks in customer satisfaction and unlock operational efficiency by leveraging cutting-edge technology and human expertise.
The successful beta testing phase for Aramex’s last mile delivery live tracking is currently underway in the UAE. Once completed, Aramex is planning to roll out the solution across the GCC for all last mile deliveries, with a full-scale launch expected in the first quarter of 2024.
“We are proud to pioneer live tracking with last mile delivery in the GCC, boosting digital touch points for our valued customers, and improving their experience with Aramex,” said Alaa Saoudi, COO – Express at Aramex.
“The full roll out of the live tracking feature will provide our customers with complete service transparency. At Aramex, we work to proactively respond to changing consumer behaviors and aim to exceed their expectations around fulfillment and delivery. We are confident that once this solution is fully functioning, it will provide additional peace of mind, while allowing our business and individual customers to utilize their time more productively.”
Moe Abeidat, VP – Technology at Aramex, said the latest iteration of this is the roll out of the beta testing for live tracking for last mile delivery in the GCC, “where we are deploying predictive AI along with the latest navigation technology in collaboration with Google and OniGroup, to drive digital transformation across the region’s logistics ecosystem.”
Abeidat added: “The innovative live tracking functionality not only expands our digital capabilities but will focus on elevating three parallel experiences which are: keeping our customers engaged and informed, keeping our Delivery Champions on track throughout the day with a much more improved experience, and keeping our fleet performing at its peak to better serve our customers.”
According to Mike Rich, Group Chief Marketing Officer at Aramex, the testing of this new feature reflects a relentless efforts at Aramex to create an unparalleled experience for customers that brings them closer to its services.
“Using AI and digital innovation and backed by in-depth research from a customer experience perspective, this new feature will set the gold standard for delivery logistics in the region and elevates customer trust to a new level.”
Backed by machine learning, the Last Mile Delivery tracking by Aramex predicts the estimated arrival time of deliveries for specified addresses – thereby helping set a more precise delivery schedule for the consignment.
Customers will receive a notification with a URL on the morning of the scheduled day of delivery, which they can use to track their shipment in real-time with the expected time of delivery, accurate and dynamic to traffic and other delivery operational factors. Once fully implemented, the feature will allow customers to plan their daily schedule more efficiently instead of spending an uncertain amount of time awaiting the shipment – thereby vastly improving the end-user experience for Aramex.
German Cardenas Garcia, head of MEA at OniGroup, said: “Aramex is committed to providing customers with an unparalleled experience through the use of Mobility Services from Google whilst continuing to boost digital transformation. The launch of live tracking for last mile delivery in the GCC is just the latest example of this commitment. It’s great to see logistics providers making a difference and investing to improve the customer and courier experiences across the region. We are excited to be working with Aramex on this fantastic project.”
