CAFU has introduced three new services: CAFU Cars, Spot Fuelling and Pressure Wash, with all available on the CAFU app for customers across the Emirates.
The new features elevate CAFU’s existing services for essential car maintenance, while the introduction of CAFU Cars, the app’s first car marketplace and platform for vehicle buying and selling, offers a new way to support users on their car journey from beginning to end.
Expanding from car maintenance services, CAFU’s push toward being a ‘Car Super App’ now sees the platform extending its services to assist customers on their complete car journey. Through CAFU Cars, CAFU provides a convenient platform for existing customers to buy and sell their vehicles with ease. Customers can now purchase their car on the CAFU app, insure and service it, while ensuring their car can run the distance without running out of energy or fuel. When the time is right for them, they can also sell their cars through the CAFU platform – all through a seamless and smooth experience.
Differing from alternative car marketplaces, CAFU Cars’s service – available both online and through the app, offers existing users the option to list their car for absolutely no cost, and acts as a platform and space that connects users to buyers and sellers. For a high-end and hassle-free experience, CAFU has also partnered with Autohub to assist with vehicle inspection, car photography, listing, and will also negotiate the car’s sale for the customer. With a no sale, no pay model, customers are required to pay a nominal fee only once a car sale has been completed at the previously agreed price rate.
“At CAFU, we are constantly adapting and growing our services in response to our customers’ demands. As a business, customer feedback is crucial for us to evolve into the platform of choice for all customers’ car needs. To do this, we believe that championing customers from the start of their car journey to the end is critical. Hence, CAFU Cars was born. This is an exciting opportunity for us to further enhance our customer-focused ethos, acting as a comprehensive platform for vehicle owners. Venturing into the car marketplace space not only offers a new service to our loyal customers but allows CAFU to serve customers throughout their car ownership journey,” said Alaa El-Huni, Chief Business Officer at CAFU.
CAFU Cars enhances the ease of buying and selling vehicles, facilitating the process by connecting customers and sellers on the platform. CAFU solely acts as an intermediary, enabling them to remain a trusted, neutral car marketplace platform, unlike other such services in the market. CAFU Cars is the scale-up’s first step towards the development of a comprehensive owner service that will include insurance and other products and services that will facilitate the car ownership journey for CAFU’s customers.
In addition, to CAFU Cars, CAFU has also recently launched Spot Fuelling and Pressure Wash.
Simplifying on-the-go fuelling, CAFU’s Spot Fuelling service enables customers to refuel while on the road by leveraging on-the-spot fuel orders from a parked CAFU truck, regardless of whether they are CAFU customers or not. Eliminating the wait time when ordering through the app, the service offers a spontaneous, seamless, additional solution to waiting in the long petrol station queues for their next refuel. The streamlined payment process integrates popular payment methods such as Apple Pay, Google Pay, and debit or credit cards, giving customers flexible and secure payment options available through a payment link or QR code.
Based on valuable customer feedback, CAFU has enhanced their car wash services by introducing a cost-effective alternative to premium car washes. The water-based Pressure Wash service offers a faster and more efficient car wash that caters to both exterior and interior cleaning, that rivals steam washes. Affordable and quick, Pressure Wash needs 45 to 50 minutes to complete, maintaining CAFU’s convenience promise.
“With the three new services, we continue on our path to constantly improve our digital platform. Expanding on our existing car maintenance services, Spot Fuelling and Pressure Wash introduce more ways for us to assist customers day-to-day. With the added convenience and time-saving services, customers are able to save precious time, aligning with CAFU’s key mission. CAFU Cars is a testament to CAFU’s promise to positively impact the communities it serves through constant innovation, ever-evolving to improve our all-encompassing vehicle servicing platform”, said Alaa El-Huni, Chief Business Officer at CAFU.
