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Tuesday, April 20, 2021
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Al Masaood upskilling diagnostic team

Service general manager Nezirevic says service will enable technicians to perform at higher levels and achieve precise work results

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The authorised distributor of Nissan, INFINITI and Renault in Abu Dhabi, Al Ain and the Western region, Al Masaood says it is making upskilling a top priority with its development of a vehicle diagnostic training programme for its staff members in collaboration with Hella Gutmann, an industry-leading provider of diagnostic devices and parts manufacturer.

Al Masaood Automobiles’ technicians and in-house technical trainers recently underwent and completed the vocational training program at Hella Gutmann Academy, earning them a technical diagnostic certification that confirms their enhanced skills and knowledge.

The professional certificates were awarded to 21 employees at Al Masaood Automobiles in a special ceremony attended by senior executives from both entities. With their latest training, the technicians are now better equipped to deliver advanced and high-quality vehicle services across the company’s facilities and workshops, and operate technologically advanced automotive diagnostic tools and equipment. This further reinforces the brand profile of Al Masaood Automobiles, as well as its highly trusted reputation for customer service excellence and satisfaction.

Mirsad Nezirevic, general manager – service explained that the programme will enable technicians to perform at higher levels and achieve precise work results.

“It is also built to make the participants flexible and adaptable to industry changes,” added Nezirevic. “The combined experience and knowledge obtained through this training will help our technical staff in ensuring that all required car repairs are conducted accurately from the first time, which in turn will have a positive impact on customer satisfaction.”

The training complements the company’s commitment to enriched customer experience and automotive services par excellence. Backed by decades of global automotive experience, Al Masaood Automobiles sets its benchmark against the highest global standards of service.

“By choosing to partner with Hella Gutmann Academy, Al Masaood Automobiles is also strengthening its knowledge on vehicle diagnostic tools and equipment,” said Nezirevic. “This will allow us to tackle all challenges arising from new technologies and systems that are continuously being introduced to the local automotive industry. Ultimately, what we aim to demonstrate is that we are sparing no efforts to ensure that our facilities are manned by highly skilled automotive technicians and are equipped with advanced technologies.”

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Stephen Whitehttps://truckandfleetme.com/
Stephen White was formerly editor of Big Project ME.
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