Al-Futtaim’s Trading Enterprises says its relocated service operation in Abu Dhabi will offer Chrysler, Dodge and Ram customers a time-efficient and convenient service experience all “the way from the drop-off to the pickup of the vehicle”.
Coordinated at the new Mopar aftersales centre in Mussafah features a new interactive service concept including drive-in air-conditioned vehicle handover areas with personal customer reception managed by service advisors: “Offering a unique deskless space, each service area is equipped with a large display monitor and high seating lounge, exclusively designed for a convenient, transparent and barrier-free customer interaction. The service process ensures personalised, time-efficient customer experience, delivered in a completely safe environment, especially that each reception area is cleaned and sanitised after every customer meeting.”
Oscar Rivoli, managing director, Al-Futtaim’s Trading Enterprises, emphasised that the new service centre was designed with the customer in mind, “offering a facility that gives our customers the chance to openly interact with our service advisors, hand over their vehicles conveniently in a climate-controlled environment. Trading Enterprises’ new Mopar service facility promises customers peace of mind and an ultimate combination of quality, transparency, timeliness, reassurance, professionalism and expertise at all times.”
He added: “The new facility is equipped with state-of-the-art features and services that are delivered by our highly qualified personnel, within a climate-controlled, safe workshop environment for optimum efficiency and excellence. Committing to our promise of exceptional customer satisfaction, we are extremely proud to inaugurate and welcome our customers to our service centre in Abu Dhabi.”
The new service centre is Trading Enterprises’ sixth service facility in the UAE. It is equipped to service up to 40 cars per day, along with a multi-story parking that can house up to 90 vehicles at a time, ensuring an efficient visiting journey to the centre.
The service centre is also located next to the Mopar body repair facility, consolidating all vehicle maintenance and body repairs in one easy-to-reach location. For those customers handing over their vehicles, a complimentary taxi services to transport them to their preferred destination within Abu Dhabi are available.
